Case Study: Six Location Credit Union Converted To New Infrastructure and Disaster Recovery Solution

The credit union needed a cohesive plan for the smart implementation of technology

A recent IT audit had revealed some key areas for improvement that caused the credit union to evaluate their information systems environment. Having no dedicated internal IT support staff, the credit union had limited insight into how their technology resources and operational support model compared to other companies of their size. The credit union approached enCompass after internal role transitions created an opportunity to reevaluate the existing IT function of the organization.
Action was required to put the proverbial train back on the tracks. The credit union needed to ensure that members’ resources were best utilized to meet the institution’s long-term strategic and foundational requirements. At the suggestion of enCompass, the company decided to complete the Navigational Assessment and IT Roadmap program to assist the organization in the uncovering of opportunities and to aid in the development of a three year strategic IT roadmap.

Federal compliance was a main concern

Strict security, disaster recovery and business continuity requirements are a reality facing today’s credit unions and financial institutions. The National Credit Union Administration enforces strict guidelines to safeguard member data and to ensure that credit unions can withstand catastrophic disasters without interruption to member services.

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With these rigid parameters as a foundation, enCompass designed and implemented an infrastructure solution to meet the current and future demands of the organization. A complete overhaul of the core infrastructure environment consisted of the installation of multiple dedicated servers, the introduction of an advanced backup and offsite data replication solution, the implementation of a business continuity program utilizing multiple infrastructure platforms and delivery methods, and the introduction of advanced security and user authentication controls.

Today the credit union is not only well positioned for a disaster or system outage, but also for organizational growth.

enCompass cost-effectively maintains the environment and provides operational support to all end users
It was important to the credit union to align the organization with a strategic partner that could provide services to proactively and reactively maintain the new environment long term. Through the comprehensive AutoPilot service, enCompass provides continuous 24×7 event monitoring, regularly scheduled preventative maintenance, as needed remote and onsite reactive support for all information systems users, and an adapted version of the enCompass Business-Technology Leadership service that includes continuous compliance management to ensure the organization stays within the rigorous requirements of regulatory agencies.

AutoPilot provides the credit union with the confidence in knowing that a dedicated team of support engineers proactively maintains the organization’s IT assets; in turn, organizational productivity has increased through a reduction in downtime and diverted human resource efforts.


pdfDownload the Full Case Study Here [PDF]

pdfRead an Article on 5 Ways to Disaster-proof Your Credit Union’s IT Environment Here [PDF]